Empowering first line workers

Empowering first line workers

“First line workers are the lifeblood of the world’s largest industries,” says Microsoft’s Farren Roper.

And he’s right. They’re the most physically and directly integrated with the consumer, so they play an imperative role in the communication tree.

“The first line worker is amongst the first to see things and trends and hear from customers,” says Jack Elmore, the Microsoft Product Marketing Director. “And their ability to communicate that digitally and efficiently back to headquarters drives a whole new level of insight many organizations haven’t had previously.”

But so many businesses out there still aren’t using the right tools. Their digital platforms aren’t compatible from the CEO to the first line. But with Microsoft StaffHub, that can all change.

“Microsoft 365 is a complete intelligent solution,” said Andrew Hart, Senior Product Marketing Manager. “It scales across an organization to manage devices on the first line to deliver a digital identity to a first line workforce.”

That digital identity can easily be delivered through StaffHub. It allows first line workers to view schedules, swap shifts, request time off, find information and catch up with the team. From easy-to-read calendars, to message boards, it almost takes the place of another organizational manager.

“As any first line manager knows schedule management swapping shifts accommodating changes is one of the biggest headaches of the job,” says Elmore.

If that’s the headache, think of StaffHub as the pain reliever.  With those tasks taken care of on an easy-to-use platform that can work on any of your first line employee’s devices (and there’s clearly a huge chance that contains a wide variety of tablets, smartphones and computers), managers and executives can focus more on the product and enhancing quality.